At Shangri-La Energy, we aim to offer you a reliable and smooth shipping experience for your energy bracelets, earrings, and spiritual jewelry pieces.

1. Can Shangri-La Energy ship to my country?

We ship to most countries and regions worldwide. However, due to international shipping restrictions, we may not be able to ship to certain locations.

Currently, shipping may be unavailable to the following countries or regions:

Philippines
Indonesia
Cuba
Iran
Sudan
Syria

We are sorry for any inconvenience and will continue working to expand our shipping coverage.

2. How much does shipping cost?

For orders under $150, a standard shipping fee of $18 will apply.

For orders over $150, shipping may be free depending on current site-wide promotions.

Please note that free shipping promotions may be available during sale seasons or special events. Final shipping fees will be shown at checkout.

3. How long will it take for my order to arrive?

Total delivery time = Processing time + Shipping time

Please note that delivery time does not include customs delays, weekends, holidays, or other unforeseen circumstances.

Processing Time: 2–5 business days
Standard Shipping Time: 10–20 business days

For orders shipped to South America, remote regions, or the Russian Federation, delivery may take more than 1 month due to customs clearance, local transportation, or logistics delays.

4. How can I track my order?

Once your order has been shipped, you will receive tracking information. You can use the tracking details provided to follow the delivery status of your package.

Please allow 1–2 business days for the tracking information to become available after shipment.

5. What if my package does not arrive?

If your package has not arrived within 30 days after shipment, please contact our customer support team through the contact method provided on our website.

After reviewing your order status, we may offer a replacement shipment or a refund depending on the situation.

Shipping and Quality Monitoring Process

At Shangri-La Energy, we care about both the safe delivery and the quality condition of every product.

Each order is carefully prepared, checked, and packed before shipment. Our goal is to ensure that every bracelet, earring, and energy jewelry piece arrives in good condition and provides a satisfying customer experience.

Two-Stage Logistics Model

Your order may go through a two-stage logistics process before reaching your delivery address.

In the first stage, your order is prepared and checked at our processing center. During this stage, the product, packaging, and order details are reviewed to ensure accuracy.

In the second stage, the package is transferred to the international shipping channel and dispatched to your destination country or region.

This process helps us better monitor product quality, package condition, and shipping progress before final delivery.

About Our Quality Check Process

Before shipment, key details such as product appearance, quantity, packaging, and order information will be carefully checked.

For energy bracelets, earrings, and jewelry accessories, we pay special attention to:

Product condition
Bead arrangement
Metal accessory condition
Color and style accuracy
Packaging protection
Order matching accuracy

Our team may use clean handling procedures during inspection and packing to help ensure your jewelry pieces remain in good condition before shipment.

Payment Information

Pricing and Currency

Product prices may vary depending on the country or region where the order is being shipped, as well as the currency used during checkout.

The final order amount, including product price, shipping fee, and any applicable taxes or fees, will be shown at checkout before payment is completed.

Payment Method

Please note that only one payment method may be accepted per transaction.

By placing an order, you agree to comply with the terms and conditions of the third-party payment provider used during checkout.

If any payment dispute occurs during the payment process, you may need to contact your payment provider or card issuer directly for assistance.

You authorize Shangri-La Energy to charge the total order amount to the payment method you provide at checkout. You confirm that the payment method used belongs to you or that you are authorized to use it.

Payment Error Troubleshooting

If you receive an error message while attempting to complete your order, please refer to the following suggestions:

Transaction cannot be processed
Please contact your bank or card issuer to authorize the transaction.

Transaction cannot be processed, contact customer support
Please contact your bank first to confirm whether the transaction has been blocked. If the issue continues, you may contact our customer support team through the website.

Error codes beginning with 4
Please contact your bank before attempting another checkout, or try using a different payment method.

Error code 50000
Please contact your bank before attempting another checkout, or try another payment method.

Error code 50001
Please contact your bank to authorize the transaction. If the issue continues, please contact our customer support team through the website.

Error codes beginning with 6
Please wait 15 minutes and try again. If the problem continues, please try a different payment method or contact customer support through the website.

Pay With Credit or Debit Card

When paying with a credit or debit card, you may need to provide:

Name printed on the card
Card number
Expiration month and year
Security code
Billing address

This information is required to process your payment securely.

We do not store your full credit or debit card number after payment is completed. For questions about card transactions, please contact your card issuer or bank directly.